Winnipeg Hyundai – Are you kidding me?

by williamjcole on March 17, 2011

I was involved in an accident on February 8 2011.  My vehicle was towed to MPIC yard and then about a week later sent to Winnipeg Hyundai for repair.  It is now March 17 and I was told today it could be another week.

Based on your experience is this the norm for repair facilities at dealerships?

  • Brent Sayles

    Hello William my name is Brent Sayles, General Manager of Winnipeg Hyundai. I would very much like to speak with you regarding the issues you have experienced with our Collision Center. We take our customers feedback very serious, as we are a leader in customer service within the Hyundai community. Please feel free to call me at the dealership at 204-774-5373 or email bsayles@winnipeghyundai.ca

  • Chris Arthur

    WOW! That is messed up – has this problem been resolved? The guy sounds like he is BS’n it! I posted on the Hyundai Canada FACEBOOK site about another problem. I’ll never buy Hyundai again. TERRIBLE!

  • William J Cole

    Thank you for speaking with me yesterday. I am having an hard time understanding the backorder issue. I was told on Friday March 18 that the wrong part arrived from back order and they would have to re-order the part. The wait on this first part was due to backorder and was the initial reason for the delay. However, in 2 short business days they now have the correct part? I am very confused as to the delay caused by back orders. (It seems to be a good excuse when needed) You also explained to me that the parts come in from Korea via Vancouver and then to Winnipeg however this doesn’t seem very efficient from a customer perspective. I may never understand the reasons or excuses (depending on perspective) for the delay so I will end here. I look forward to picking up my Vera Cruz when ready.

blog comments powered by Disqus

Previous post:

Next post: